• Question (質問):

  What happens if JR trains are delayed or suspended due to severe weather?

• Answer(回答):

  In the rare event that the JR Sagano Line train is officially suspended due to heavy rain, typhoons, or severe weather:

  1. Full Refund or Rescheduling: You may choose between a 100% full refund or free rescheduling to another available date.

  2. Alternative Transit: If you still wish to proceed, you may take a private taxi directly from central Kyoto/Arashiyama to JR Sonobe Station (approx. 45–60 mins). Please note that taxi fares are the guest's personal expense; however, no additional rescheduling or waiting fees will be charged by us.

  Please contact us immediately via WhatsApp or phone if you encounter transit disruptions.

I

Question
What happens if we miss our designated train from Kyoto or Arashiyama?

• Answer(回答):
  Please notify us immediately. Our chauffeur will arrange pickup upon the next available train arrival at JR Sonobe Station. However, to preserve strict night operating schedules and subsequent bookings, your session duration at the grounds cannot be extended and will be shortened accordingly. No refunds or partial discounts can be issued for shortened durations due to missed trains.

• Question (質問):
  What should we wear and bring?

• Answer (回答):
  The expedition takes place across an authentic, unheated 1950s wooden schoolhouse and rustic outdoor grounds. Please wear comfortable, flat walking shoes (sneakers or boots; no high heels) and warm layers during autumn and winter nights. Professional investigation gear (EMF meters, thermal/night-vision devices, and sacred talismans) will be provided for your private session.

• Question (質問):
  How physically demanding is the expedition, and is it suitable for everyone?

• Description (回答):
  The walking pace is slow and contemplative, covering flat wooden corridors, outdoor dirt paths, and standard staircases. It is not an intense obstacle course, but does involve walking in pitch-black environments. Because this is a genuine paranormal investigation exploring deep Japanese folklore and dark history, it is recommended for participants aged 12 and above. Discretion is advised for guests with severe heart conditions or nyctophobia (extreme fear of the dark).

• Question (質問):
  Can children join the expedition? Is there an age restriction?

• Answer (回答):
  Yes, children and families are welcome. Because this is a 100% private expedition reserved exclusively for your party, you have the entire grounds to yourselves.
  • Recommended Age: We recommend participants be aged 10 and above to fully appreciate the historical folklore and atmospheric investigations. The experience takes place in complete darkness and features eerie Japanese urban legends. • Infants & Toddlers: Infants and young children are permitted under strict parental supervision. Please note that the 1950s wooden schoolhouse features vintage staircases and rustic terrain, making it inaccessible for strollers (baby carriers are recommended). • Guest Count: Children occupying a seat/gear are counted toward the party size (up to 6 guests maximum). Infants carried by an adult join free of charge.

• Questopm (質問):
  What currency will I be billed in?

• Answer (回答):
  All bookings are processed securely in Japanese Yen (JPY). Stated USD rates are approximate estimates based on current exchange rates for your convenience. The exact amount charged in your home currency may vary slightly depending on your bank or credit card company's daily exchange rates and foreign transaction fees